Worldwide 24/7 Support, On-Site Installation, Training, and Maintenance

Smartplay is committed to support and service after the sale. With technicians based in both the United States and Europe, we are available 24/7 to keep your lottery operating properly.

All machines come with a free warranty for up to one year, depending on the frequency of your draws. For example, machines being used once per week have a longer warranty than those being used continuously, drawing every 10 minutes.

We offer various support and maintenance packages to fit your objectives and budget, which may include:

  • 24/7 phone support
  • On-site maintenance packages
  • Discounts on emergency visits
  • Free or discounted replacement parts
  • Free spare parts kits   

While over a dozen Smartplay technicians are on call, lead technicians Zach Luneau, Randy Craft and Shyam Patel handle most of the on-site maintenance and installations outside the United States. They are on the road every month!