Smartplay is committed to support and service after the sale. With technicians based in both the United States and Europe, we are available 24/7 to keep your lottery operating properly.
All machines come with a free warranty for up to one year, depending on the frequency of your draws. For example, machines being used once per week have a longer warranty than those being used continuously, drawing every 10 minutes.
We offer various support and maintenance packages to fit your objectives and budget, which may include:
- 24/7 phone support
- On-site maintenance packages
- Discounts on emergency visits
- Free or discounted replacement parts
- Free spare parts kits
While over a dozen Smartplay technicians are on call, lead technicians Zach Luneau, Randy Craft and Shyam Patel handle most of the on-site maintenance and installations outside the United States. They are on the road every month!